There’s never a dull moment when you’re a customer service manager. Not only do you need to help customers and increase satisfaction, but you also need to study, evaluate, and restructure support processes to continually improve l performance.
Despite a US$ 20 million investment at its Mexican plants to increase production output, recreational vehicles manufacturer BRP Inc. still struggles to meet demand for its products, hence the company considers yet additional measures to expand its manufacturing capacity, according to a report by Bloomberg.
One of the most challenging aspects of running a business is learning how to effectively manage your inventory so you have what your customers need and want without having too much excess, which can be a waste of money. Whether it’s deciding what and how much to order, when to order, keeping an accurate count of your products, or knowing how to handle excess and shortages, knowing how to control inventory properly will help ensure your business’s success.
As operating expenses increase, profit margins shrink, you would either have to live with lower profits or raise your prices, and neither of these choices is appealing. By keeping your costs under control, you’ll be able to keep your prices at competitive levels and maintain a desirable profit.
eKEPLER helps wholesale and distribution companies to manage all business transactions from the moment an order is registered until it is delivered and invoiced to the final customer, thus facilitating the efficient management of their sales process and achieving goals that impact customer service and generate revenue.